How much does shipping cost?

Flat rate, $5.95, anywhere in the lower 48 states. No surprises at checkout, no math required.

What shipping carrier do you use?

All Wicked Sniffer orders ship via USPS from Pownal, Vermont. Orders are processed within 2 business days.

Yes. All USPS Priority Mail and Ground Advantage shipments include up to $100 of insurance automatically. If your order total is over $100, additional shipping insurance is added at no charge to you.

What happens if my package is lost or arrives damaged?

If your package arrives damaged or goes missing in transit, reach out to Wicked Sniffer first. A claim needs to be filed with USPS within 60 days of the ship date. If your tracking shows Delivered but the package is not there, USPS considers their job complete at that point and porch theft situations are not covered by shipping insurance.

What is your return policy?

Because Wicked Sniffer products are small-batch handmade body care, all sales are final on opened or used items. If your order arrives damaged or something is not right, reach out and we will make sure you are taken care of.

Do you take custom orders?

Custom soap orders are available with a 50% non-refundable deposit and a short consultation to confirm scent availability. Reach out to get the conversation started.

Can I pick up locally?

Local pickup is available at the Pownal studio. Select that option at checkout and Linds will be in touch to coordinate.

What payment methods do you accept?

Major credit cards, PayPal, Apple Pay, Google Pay, Meta Pay, Shop Pay, and cash for in-person pickups at the Pownal studio.

Does Wicked Sniffer soap contain lye?

All real soap does. Sodium hydroxide (lye) is used during the cold process soap-making process, but by the time a bar is fully cured and in your hands, there is no lye remaining in the finished product.

What is cold process soap?

Cold process is the method used to make real soap from scratch. Oils and butters are combined with a lye solution, mixed until they emulsify, poured into molds, and then cured for several weeks. The curing time is what most makers skip, and it is what makes the biggest difference in bar hardness, longevity, and how well the scent holds.

Does handmade soap last longer than store-bought?

A properly made and cured cold process bar lasts significantly longer than most commercial bars. Wicked Sniffer bars are formulated with oils chosen specifically for hardness and longevity, cured long enough to actually matter, and built to hold their shape and scent well past what most people are used to.

How do I make my bar last as long as possible?

Keep it on a draining soap dish between uses so it can dry out completely. Standing water is the enemy of any bar soap. If a bar feels too large, slice it in half with a kitchen knife and keep a piece at a second sink.

How long does the scent last?

Most handmade soap loses its fragrance long before the bar runs out. Wicked Sniffer bars do not. The scent holds in the bar from the very first wash to the very last sliver, which means every shower delivers that full hit of fragrance from day one to the end of the bar.

Is handmade soap good for sensitive skin?

Cold process soap retains its natural glycerin, which draws moisture to the skin and is often gentler than commercial bars that strip glycerin out during manufacturing. Full ingredient lists are on every product page so you can check before you buy.

Are any of your products vegan?

Some are and some are not. Full ingredient lists are available on every product page. If you are unsure about a specific product, reach out and Linds can tell you directly.

Are your products sold in stores?

Yes. Select Wicked Sniffer products are available at the Bennington Community Market, 239 Main St., Bennington, VT.

Refund policy

Returns & Refunds 💌✨

Your happiness is our #1 priority. We want you to LOVE everything you buy from Wicked Sniffer. If you’re not feeling the magic, we’ve got your back. 🖤

30-Day Return Window ⏰

How long do I have to request a return?

You’ve got 30 days from when your order lands at your door to request a return. Items must be unopened, unused, with the seal intact, and in their original packaging. ✨

Damaged in Shipping? 🚚💥

What if my order is damaged during shipment?

Don’t worry! Every package is insured for the full amount charged. If something arrives banged up, contact USPS to file a claim: USPS Claims. You’ll need to re-purchase the item to get a replacement. 📦💔

Starting a Return 📝

How do I return an item?

Email us at Hello@wickedsniffer.com with a brief description of the issue, your order #, date purchased, name, and contact info. Once we approve your return, we’ll send you a prepaid return label and instructions. Items sent without prior approval cannot be accepted. Return shipping cost is the customer’s responsibility and will be deducted from your refund total. 💜

Refunds 💸

When will I get my money back?

After we receive your return, we’ll refund the item cost to your original payment method within 7 business days. Banks and credit cards may take a little longer to process. 🏦✨

Exchanges 🔄

Can I exchange an item?

The fastest way is to return the item you don’t want and make a separate purchase for the item you do want. Refunds are processed within 7 business days once we receive the return. 🧼💜

Non-Returnable Items ❌

Are there items you don’t accept for returns?

Yes — certain items are non-returnable, like:

Used or opened products
Custom or personalized orders
Hazardous materials, flammable liquids, or gases
Clearance items

Got questions about your item? Reach out — we’ll help you figure it out. 🖤

Damages & Issues ⚠️

What if I received the wrong item or it’s defective?

Check your order as soon as it arrives! Contact us within 7 days of receipt if the item is defective, damaged, or incorrect. We’ll help you file a claim with USPS if needed. 🧼✨