How much does shipping cost?

Flat rate, $5.95, anywhere in the lower 48 states. No surprises at checkout, no math required.

What shipping carrier do you use?

All Wicked Sniffer orders ship via USPS from Pownal, Vermont. Orders are processed within 2 business days.

Yes. All USPS Priority Mail and Ground Advantage shipments include up to $100 of insurance automatically. If your order total is over $100, additional shipping insurance is added at no charge to you.

What happens if my package is lost or arrives damaged?

If your package arrives damaged or goes missing in transit, reach out to Wicked Sniffer first. A claim needs to be filed with USPS within 60 days of the ship date. If your tracking shows Delivered but the package is not there, USPS considers their job complete at that point and porch theft situations are not covered by shipping insurance.

What is your return policy?

Because Wicked Sniffer products are small-batch handmade body care, all sales are final on opened or used items. If your order arrives damaged or something is not right, reach out and we will make sure you are taken care of.

Do you take custom orders?

Custom soap orders are available with a 50% non-refundable deposit and a short consultation to confirm scent availability. Reach out to get the conversation started.

Can I pick up locally?

Local pickup is available at the Pownal studio. Select that option at checkout and Linds will be in touch to coordinate.

What payment methods do you accept?

Major credit cards, PayPal, Apple Pay, Google Pay, Meta Pay, Shop Pay, and cash for in-person pickups at the Pownal studio.

Does Wicked Sniffer soap contain lye?

All real soap does. Sodium hydroxide (lye) is used during the cold process soap-making process, but by the time a bar is fully cured and in your hands, there is no lye remaining in the finished product.

What is cold process soap?

Cold process is the method used to make real soap from scratch. Oils and butters are combined with a lye solution, mixed until they emulsify, poured into molds, and then cured for several weeks. The curing time is what most makers skip, and it is what makes the biggest difference in bar hardness, longevity, and how well the scent holds.

Does handmade soap last longer than store-bought?

A properly made and cured cold process bar lasts significantly longer than most commercial bars. Wicked Sniffer bars are formulated with oils chosen specifically for hardness and longevity, cured long enough to actually matter, and built to hold their shape and scent well past what most people are used to.

How do I make my bar last as long as possible?

Keep it on a draining soap dish between uses so it can dry out completely. Standing water is the enemy of any bar soap. If a bar feels too large, slice it in half with a kitchen knife and keep a piece at a second sink.

How long does the scent last?

Most handmade soap loses its fragrance long before the bar runs out. Wicked Sniffer bars do not. The scent holds in the bar from the very first wash to the very last sliver, which means every shower delivers that full hit of fragrance from day one to the end of the bar.

Is handmade soap good for sensitive skin?

Cold process soap retains its natural glycerin, which draws moisture to the skin and is often gentler than commercial bars that strip glycerin out during manufacturing. Full ingredient lists are on every product page so you can check before you buy.

Are any of your products vegan?

Some are and some are not. Full ingredient lists are available on every product page. If you are unsure about a specific product, reach out and Linds can tell you directly.

Are your products sold in stores?

Yes. Select Wicked Sniffer products are available at the Bennington Community Market, 239 Main St., Bennington, VT.

Shipping policy

Shipping Policy 🚚✨

Thanks for shopping with us at Wicked Sniffer! Here’s the lowdown on how your goodies get from our soap lab to your hands (sniff-ready, of course). 💌🧼

Processing Time ⏰

How fast will my order ship?

We work our magic fast! All orders need up to 2 business days to process. Orders placed before 12pm EST ship the next business day. No weekend or holiday deliveries, because even our soap needs a break. 😉

If we’re swamped with orders, your package may take a bit longer. Don’t worry — we’ll let you know via email or phone if there’s a significant delay. 📩

Shipping Costs & Delivery Estimates 💸

How much is shipping?

Simple and sweet: $5.95 flat rate to the lower 48 states. No surprises, no math. 📦✨

Which shipping methods do you use?

We roll with the trusty United States Postal Service (USPS). They know how to handle our soap babies with care. 🧼💜

Do you offer overnight delivery?

Yep — overnight shipping is available for addresses within the continental U.S. Just select it at checkout. 🚀

Can you ship to P.O. boxes or APO/FPO addresses?

Absolutely! We ship to P.O. boxes, APO/FPO/DPO addresses, U.S. Territories, and everywhere in the U.S. where your nose can reach. 🏠✈️

Order Tracking 🔍

Will I know when my order ships?

Yes! You’ll get a Shipment Confirmation email with your tracking number once it leaves our hands. Tracking becomes active within 24 hours, so you can follow your soap’s journey to sniff perfection. 🧼📬

Customs, Duties & Taxes 💵

Are there extra fees?

We’re not responsible for customs, tariffs, or taxes applied during shipping. Any fees incurred are the customer’s responsibility. ✈️💸

Damaged Items ⚠️

What if my package arrives damaged?

No worries! Every package we send is insured for the full value. If your order gets banged up in transit, contact the carrier to file a claim: USPS Claims 🧼💔

International Shipping 🌎

Do you ship outside the U.S.?

Not yet! Wicked Sniffer is currently shipping to U.S. addresses only. But who knows what the future holds? 👀